Reference

Terms That Govern Your ch44 Account

These terms set out what you agree to when you open and use a ch44 account — covering deposits via bKash, Nagad and Rocket, how your account is managed, and what applies in your region.

Account eligibility rulesbKash, Nagad, Rocket payment termsJurisdiction-dependent accessAccount security obligations
ch44 Terms That Govern Your ch44 Account
TERMS CONTACT

Questions About These Terms

Live Chat Reach our support team directly through the live chat window in your account dashboard for questions about how these terms apply to your specific situation.
Email Support Send detailed term-related queries to our support address. We aim to respond within one business day and will reference the relevant clause in our reply.
Account Help Centre The Help Centre in your account settings covers common terms questions — account suspension, wallet linking rules, and eligibility checks — with step-by-step answers.
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Account Security

Your account is protected by OTP verification on every login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable rules in your region. You may request a summary of your account data by contacting support through live chat or email.

Wallet Verification

When you link a bKash, Nagad or Rocket wallet, we verify that the registered mobile number matches your account. This step protects both your deposits and your withdrawal path.

Requesting Changes

To update account details or request data corrections, submit a request through the Help Centre. We will confirm receipt and complete eligible changes within the timeframe stated in our privacy policy.

Common Questions on Our Terms

Account eligibility depends on your local law and the regions ch44 currently supports. You must meet the minimum age requirement in your jurisdiction and confirm that using this platform is lawful where you are located.

No. Deposits must come from a mobile wallet registered in your own name. Using a third-party bKash, Nagad or Rocket account breaches these terms and may result in the transaction being reversed and your account reviewed.

We will notify you of material changes through your account or registered contact. Continuing to use your account after the effective date of an update means you accept the revised terms as they stand.

Contact our support team via live chat or email and ask for an account data summary. We will verify your identity against the account and provide the relevant records within the timeframe our privacy policy sets out.

Sharing login credentials, using a wallet not registered in your name, attempting to open duplicate accounts, or activity that violates local law are all grounds for suspension. We will contact you before taking action where circumstances allow.

Yes. Where a clause in these terms conflicts with mandatory local law in your jurisdiction, local law takes precedence for that clause only. The rest of the terms continue to apply to your account as written.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.