Reference

Terms That Govern Your ch44 Account

Using ch44 means you agree to the terms set out here — covering account access, wallet transactions via bKash, Nagad, and Rocket, and your rights as an account holder.

Account EligibilityWallet Transaction RulesJurisdiction ConditionsAccount Holder Rights
ch44 Terms That Govern Your ch44 Account
CONTACT PATHS

Reach Us About Legal Queries

If you have a question about these terms, your account status, or how a specific clause applies to your wallet activity, our support team can help. Reach us through any of the channels below and reference your account ID for a faster response.

Live Chat Open the chat window from your account dashboard. Available during active support hours for account and legal term queries.
Email Support Send your legal or account query to our support address. Include your registered mobile number for account verification.
Help Centre Our help centre covers common questions on eligibility, account conditions, and wallet rules for bKash, Nagad, and Rocket.
DATA AND SECURITY

How We Protect Your Account Data

Your account data is handled with care. We collect only what is needed to operate your account, verify wallet transactions, and meet our obligations under applicable law. Here is how we approach the key areas.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of the data we hold by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Change Requests

To update or correct personal data tied to your account, submit a request via email support. We aim to process verified requests within a reasonable timeframe under applicable law.

Legal Questions We Hear Most

These are the questions account holders in Bangladesh ask most often about our legal terms, eligibility, and data rights.

Availability depends on your local law and eligible region. It is your responsibility to confirm that accessing and using ch44 is lawful where you are before opening an account.

You must meet the minimum eligible age set by the laws of your region. By registering, you confirm you meet that requirement. We may request verification at any point.

Yes. Contact our support team by email with your account ID and a data access request. We will respond in line with applicable law and verify your identity before releasing any records.

Wallet transaction records — including bKash deposits, Nagad transfers, and Rocket withdrawals — are retained as part of your account history for as long as required under applicable law.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised terms. We recommend checking this page periodically.

Contact support immediately via live chat or email. We can freeze your account while we investigate. OTP verification on your registered mobile number is your first line of defence.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.