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How ch44 Handles Your Personal Information

When you open an account and move money through bKash, Nagad, or Rocket, you share information with us — and you deserve to know exactly what we do with it.

Data transparencyAccount securityYour rights explainedBangladesh-focused
ch44 How ch44 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We flag unusual access patterns and may ask you to re-verify before processing a transaction.

Cookie Controls

Session cookies keep you logged in; analytics cookies help us understand platform usage in aggregate. You can block non-essential cookies through your browser without losing account access.

Data Retention

Active account data is held while your account remains open. After closure, we retain records for the period required by applicable regulations, then delete or anonymise them.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Contact support with your registered details to start the process.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send data requests, correction notices, or deletion requests to our support email. We aim to respond within a few business days and will confirm receipt promptly.
Live Chat Our chat channel is available for account-level privacy questions. Raise a data query directly and an agent will log it and follow up through your registered contact.
Account Settings Some data preferences — including marketing communications and session history — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log transaction records and, on mobile, basic device identifiers for security purposes.

We share only what payment processors need to complete your transaction. We do not sell your data. No personal information is passed to advertisers or unrelated third parties.

Contact our support team by email or live chat with your registered account details. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. Where no legal retention obligation applies, we will delete or anonymise your data on request. Some transaction records may need to be kept for a regulatory period even after account closure.

We use OTP verification at login and on withdrawals, monitor for unusual session activity, and apply SSL encryption across the platform. Suspicious access triggers a re-verification step before any funds move.

This policy applies to all account holders. Access to the platform depends on your local law and eligible regions. If you are unsure whether the service is available where you are, check local regulations before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.